1.518.880.1500 English Chinese Service

Shipping and Transportation Policy

For orders with a U.S.A. billing and shipping destination, XOS' shipping department will select the method of shipment appropriate to the merchandise ordered, and will accommodate rush shipments by air at an additional charge (when regulations permit). Hazardous materials are shipped according to applicable transportation regulations. XOS reserves the right to approve carriers, modes of transportation and routing of products. Delivery is complete when XOS places the shipment with the first carrier. Shipments in transit are the responsibility of the buyer. Should your purchase not reach its U.S.A. destination, call 1.518.880.1500 for assistance in tracking your shipment. If shipment appears to be damaged upon receipt, do not accept it from the carrier. If acceptance has been completed and hidden damage is discovered, contact the carrier for assistance in filing a claim.

1    Shipping and handling charges shown are only applicable to orders billing and shipping to U.S. destinations.  Shipping and handling charges will be prepaid and added to invoice.  Shipping and handling for the Reagent Delivery Program is charged on each shipment release and is based on the total price of each shipment release.  Shipping and handling charges are subject to change without notice.

2    Additional shipping and handling charges will be applied to orders containing bulky and/or especially heavy orders. Refrigerated and all weather Samplers do not qualify for simplified shipping and handling charges, and are considered heavy freight.  Dissolved Oxygen Sensors can be damaged if exposed to temps below freezing, causing sensor failure.  Must be shipped over night or 2nd day air during the cold weather months.

3    Orders shipping to Alaska or Hawaii: Additional shipping and handling charges may be applied at time of order processing.  Second Day and Next Day delivery is not available to all destinations.

4    XOS will assess a collect handling fee on orders with collect shipping terms.  This handling fee covers the additional costs that XOS incurs from processing and managing collect shipments. 

Due to variations in component characteristics, regulatory transportation requirements and/or associated shipping and handling costs, individual kit components may or may not be packaged together in a single carton at time of final packaging and shipping.'