Effective: March 15, 2017
Information We Collect
XOS collects the following types of information through the XOS Sites:
How We Use Your Information
XOS uses the information we collect for several purposes, mainly:
Information We Share
XOS does not sell or disclose your personal information to unrelated third parties without your consent, except:
Your Privacy Choices
If you have questions about this Privacy Notice, if you want to change your personal information, or if you would like to opt-out of a XOS online program, please contact us by clicking on the “Contact Us” link on the XOS Site you are using (https://www.xos.com/contact) or by emailing us at firstname.lastname@example.org. You may also send a letter to the following address:
15 Tech Valley Drive
East Greenbush, NY 12061
XOS maintains controls to protect and secure personal information, but when you share personal information online there is always some risk that an unauthorized third party could gain access to your information.
Accessing Our Sites Globally
By using this site, you consent to the collection, storage, and processing of your information in the United States and in any country to which we may transfer your information in the course of our business operations.
Changes to Our Privacy Notice
Types of Information We Collect Online
The types of personal information that we may collect while you use the XOS Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the XOS Sites.
For purposes of this Privacy Notice, “Personal Information” means information that identifies you or that could reasonably be used to identify you. Examples of Personal Information include name, address, telephone number, and email address.
Information You Provide
You do not have to register for a service or program to receive much of the information available through XOS Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.
Personal Information You Provide When Visiting XOS Sites
XOS collects Personal Information that you provide on XOS Sites, for example, when purchasing a product, to receive marketing products and information, contact XOS customer service, or respond to XOS questionnaires or surveys. This could include:
Personal Information You Share During Other Interactions with XOS
You may contact XOS to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from XOS, you may be prompted to provide your contact information as well as any personal information that is relevant to your request.
Information That May Be Collected Automatically
When you use the XOS Sites, we also may collect certain usage and device information automatically as described below.
We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the XOS Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about XOS Sites and to customize content.
Cookies and Other Tracking Technologies
We also collect information about your use of XOS Sites through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on XOS Sites.
We utilize Google Display Advertising (such as Retargeting with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your prior visits to XOS Sites, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics and Interest Reporting service, we may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.
Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize and serve ads across the Internet, based on a user's past visits to XOS Sites. We also may show you ads from some of our affiliated companies when you visit XOS Sites.
You can opt out of Google Ads by visiting http://www.google.com/ads/preferences. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.
This XOS Site is not designed to respond to "do not track" signals received from browsers.
To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site’s functionality.
Some XOS Sites are available as mobile sites that you can use on your mobile device. If you use a mobile device to access and use the XOS Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the XOS Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the XOS Sites.
Information Collected from Other Sources
We may combine information about you from a visit to one XOS Site with information about you from visits to other XOS Sites. We may also combine information about you that is collected through the XOS Sites with information that we have collected offline, as well as with information provided to us by third parties.
How We Use Your Information
We use your Personal Information to provide you the product and services you request, communicate with you, improve your experience on the XOS Sites, generally improve our products and services and for other internal business purposes, as described in more detail below.
Providing Product and Services You Request
If you choose to purchase a product or receive our services, we use the Personal Information that you provide through XOS Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.
You may also choose to receive marketing information from XOS, such as offers regarding XOS’s products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Information to send you marketing information.
Customized User Experiences
Business and Product Improvement
In order to discover new facts that could help XOS better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. XOS analyzes the information that you have provided. For these purposes XOS does not use information that can directly identify you.
Site Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the XOS Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization.
Information We Share
We only share your Personal Information with third parties as described below. We do not sell or rent Personal Information to third parties for their own marketing purposes.
Third-Party Advertising and Online Behavioral Advertising
You may be provided with online advertisements of XOS products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to XOS or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:
Affiliates, Vendors and Suppliers
We have relationships with various vendors and suppliers, including our affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Information in the course of providing services to XOS. We will not authorize these parties to use your Personal Information for any purpose that is not related to XOS’s business operation, and we require them to handle your Personal Information collected through the XOS Sites in accordance with this Privacy Notice.
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the XOS logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
If you contact XOS regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, such as the US Food and Drug Administration and as otherwise required of us by law.
Legal Rights and Obligations
In certain limited circumstances, XOS may need to disclose your Personal Information in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the XOS Sites. In such instances, we will take measures to protect your Personal Information to the extent possible. We also reserve the right to use Personal Information to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.
XOS does not knowingly collect or use any personal information directly from children (we define “children” as minors younger than 13) on XOS Sites. We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
Your Privacy Choices
You may contact us at any time if you have questions about this Privacy Notice or the Personal Information we collect about you. You can also opt-out or unsubscribe from any of our services.
Please contact us by clicking on the “Contact Us” link on the XOS Site you are using (https://www.xos.com/contact) or by emailing us at email@example.com. You may also send a letter to the following address:
15 Tech Valley Drive
East Greenbush, NY 12061
In all communications to XOS, please include your email address, the Web site address, and/or the specific XOS product to which you provided Personal Information (e.g., xos.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Information and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.
XOS maintains reasonable technical, administrative and physical controls to secure any Personal Information collected through the XOS Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Information over the Internet, especially your financial-related information. XOS cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to XOS Sites, you must weigh both the benefits and the risks.
Third Party Sites and Social Media Plug-ins
Accessing Our Sites Globally
This site is owned and operated by XOS in the United States, but the information you provide will be accessible to our affiliates, vendors, and suppliers in other countries. Furthermore, if you are visiting this site from a country other than the United States, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for personal information is not the same in all countries; however, we will take the security measures described in this Privacy Notice in an effort to keep your information secure. By using this site, you consent to the collection, storage, and processing of your information in the United States and in any country to which we may transfer your information in the course of our business operations.
Notice to California Residents
Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at privacy@XOS.com.
Privacy and Security
You recognize and agree that when submitting your personally identifiable information to XOS websites, while XOS has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS DESPITE OUR EFFORTS, XOS SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTIONS OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR USER, EVEN IF XOS HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, XOS DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIED, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD.